Frequently asked questions

How PayStubs works

What is PayStubs?
I have never handled payroll before, is this easy enough for me to use?
I am handling my payroll manually. Is this the right solution for me?
What can I do with PayStubs?
How does it work?

Setting up your account

How easy is it to set up a PayStubs account?

Getting your PayStubs account up and running is a breeze. We’ve made the setup process super simple and intuitive, walking you through each step. If tech isn’t your thing, no worries—we offer free, hands-on help from one of our payroll experts to guide you through the process.

I am using another payroll software, can I migrate the payroll data to your software? How?

Yes, you can migrate your payroll data to PayStubs. We’ll assist you in transferring your payroll history. One of our payroll experts will handle the migration for you. All you need to do is provide the required documentation, typically the last pay stubs for each employee and contractor, or the payroll summary document if available.

What type of information do I need to set up my account?

To set up your PayStubs account, you'll need the following:

  • Company Information: EIN, address, and contact details
  • Unemployment Tax Info: Federal (FUTA) and state (SUTA) unemployment tax details
  • Employee Data: Names, work location addresses, family status, dependents, and deductions for each employee
  • Payroll History: If you've paid any employees or contractors, whether still with you or no longer with your company, during the year, you'll need their payroll history, which you can get from their last pay stub

If any of this information seems unfamiliar or you’re unsure where to find it, don’t worry—we’re here to help!

Running Payroll

How long does it take to run a payroll with PayStubs?

Although the time depends on the number of employee and contractors, running a payroll with PayStubs takes just a few minutes. For example, managing payroll for 10 employees typically takes less than 30 minutes.

How many payrolls can I run per month?

You can run unlimited payrolls in any given month at no additional cost. We support weekly, bi-weekly and monthly payroll schedules.

Does PayStubs support tips, commissions and bonuses?

Yes, PayStubs supports various types of earnings to meet your specific needs, including tips, commissions, bonuses, and more.

What are the benefits for my employees?

With our payroll service, employees don't need to have to be in the office on payday to get their payslips, as these are automatically emailed to them.

How does PayStubs handle garnishments and levies?

You can easily add garnishment and post-tax deductions for each employee. They will be automatically included in the payroll calculations.

Compliance

Are your calculators accurate?

Absolutely. Our software is regularly updated with the latest laws and regulations, ensuring that our calculations for gross pay, taxes, and net pay are spot-on when you provide accurate inputs. You can trust our system to deliver precise results every time.

Is the data for me, my employees, and contractors secure?

Absolutely. We prioritize the security of your data with advanced encryption methods, including SHA-256 and RSA encryption for all data storage or transfers.This means your data is kept safe from unauthorized access and potential cyber threats. You can trust that your data, as well as that of your employees and contractors, is safe with us.

I don’t know much about taxes. Does PayStubs help?

Absolutely! You’re not alone—many small business owners find the maze of employment taxes challenging. PayStubs simplifies the process by automating tax calculations for accuracy and compliance. We generate all necessary tax reports and forms, and keep you informed about deadlines, so you can stay on track and avoid penalties from federal or state tax authorities.

Support

Do you provide any support?

Yes! Our payroll experts are available whenever you need help via phone, email, and chat. We’re here to ensure your experience is smooth and hassle-free.

Can you help me set up my account?

Certainly! Once you sign up, you can book a call with one of our payroll specialists. They will assist you with the entire account setup process, including explaining all the required tax inputs to ensure your payroll calculations are fully compliant.

Can you help me run my payrolls?

Absolutely! You can book a session with one of our payroll specialists, and they will guide you through the entire payroll process. We can help you run your first few payrolls until you feel confident handling it yourself. We’re here to ensure everything works smoothly for you!

Can you help me with migrating my payroll history to PayStubs?

Of course! We understand that migrating payroll history can be challenging. Our payroll specialists are ready to assist you with this process. Simply book a call, and we’ll ensure a smooth transition for you.

Pricing

How much does PayStubs cost?

We offer the most affordable pricing available in the market. Check out the details here.

Are there any additional charges of hidden fees?

There are no hidden fees. You just pay a monthly fee according to the plan you have chosen.

Can I cancel my subscription at any time? Do you charge any penalties for canceling?

We don’t like locking our customers into long contracts. You can cancel your subscription anytime without penalties.

Can I upgrade or downgrade my PayStubs plan?

Of course. you can manage your subscription plan at any time in your Account & Billing section.

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